Please read through the following carefully. You should find that most questions are answered below. If you are still not able to find an answer to your question then feel free to send your enquiry to info@1stplacedating.com. Safety Advice Managing your Profile Why does my profile not show up in when I do a search? How do I add a photo to my profile? I get an error message when I try to add my photo How do I remove the photo from my profile? What can I do to get more responses to my profile? Contacting People How do I contact people? How do I respond to messages? How can I get a person's direct contact information, such as the email address? Problems Accessing the Site or your Messages My user ID and password do not work When I enter my User ID and Password, it just asks me for them again I have lost my user ID / password. How can I get it back? I received an email saying I had received a message, but when I looked, it wasn't there I cannot see any new messages I cannot delete my messages General Questions How do I read my messages? I am getting a message that cookies are not enabled in my browser My Problem is Not Mentioned Here Here's what to do: Check the above problems carefully. All of the common problems are mentioned above. Make a note of the exact text of any error message you are receiving. Send an email to info@1stplacedating.com with the text of any error message along with the full details of exactly what you are doing, preferable including the URL from the address line of your browser. There is no point in sending an email saying "I can't read my messages" if you do not provide further details. Help us to help you.

Managing Your Profile: Why does my profile not show up in when I do a search? The most likely answer is that you have not followed the instructions you received in your confirmation email to confirm your profile. In order to confirm your profile please go to http://www.1stplacedating.com/yuserok.htm. The other possibility is that you are using the wrong search criteria. First check what you have entered in your profile here. Also check that you have entered your gender correctly by going here. How do I add a photo to my profile? Just click here to add your photo. I get an error message when I try to add my photo Make sure that your photo is a .jpg or a .gif file. Make sure that the file name of your photo does not contain any spaces or punctuation marks Make sure that the file name of your photo is not all numeric. Make sure that the file size of your photo is less than 45Kb. If your photo is larger than 45Kb, then you will need to go into your image software and open the file. Select the "Resize" option then set the longer of the two dimensions to 450 pixels. Then save the file and try again. If you have difficulties with this, go to the Help facility in your image software and look for "Resize". How do I remove the photo from my profile? Just click here to remove your photo. What can I do to get more responses to my profile? For advice on the best way of getting more responses click  here. Contacting People: How do I contact people? Use the form at the Search page to enter your requirements. Click on the profile you are interested in. Click on the Contact link to the left of the profile. Enter your user ID and password. You will then be presented with a large box for entering the text of your message. How do I respond to messages? To read your message, follow the instructions in the email message you will have received. How can I get a person's direct contact information, such as the email address? You can't. We keep all direct contact information strictly private. Member's can send their own messages directly to anyone on the system, and they are of course welcome to provide their own direct contact details in these messages, but we do not provide email addresses. Problems Accessing the Site or your Messages: My user ID and password do not work. That's almost certainly because you are not entering them correctly. Enter them exactly as they appear in the email you will have received. Remember that they are case sensitive so "Lucy" is not the same as "lucy". Remember also not to enter any extra space: "lucy " is not the same as "lucy". If you have entered punctuation marks in either your user ID or password, this can also cause problems. Eg: my%id or my!pass will not work. If you have entered punctuation marks in your password you should try to change it, but if that does not work you should delete your profile and enter a new one. When I enter my User ID and Password, it just asks me for them again. That's because you do not have "cookies" enabled in your browser. This site needs "cookies" in order to be able to function correctly. Go to the Help facility in your browser and search on "enabling cookies". Follow the instructions to allow your browser to accept cookies. Users of Internet Explorer or Netscape can get further instructions here. I have lost my user ID / password. How can I get it back? Click Here I received an email saying I had received a message, but when I looked, it wasn't there This means that the person's profile was deleted after they sent the message. They may have deleted it themselves or we may have deleted it. We delete all profiles which display direct contact information. I cannot see any new messages See the question above. If the sender's profile is still on the site and you are still unable to see the message, then you are probably having a problem with your browser cache. When you visit any web page, your browser software keeps a copy of it on your computer. If you visit that page again, it is much quicker for the computer to show you the copy it has saved, rather than looking up the page on the internet again. The problem with that is that, if the page has changed since you last visited it you will not be seeing the newest version. You may be able to fix the problem by pressing the Refresh button on your browser. If you are using Internet Explorer, go to Tools / Internet Options then click on Settings in the Temporary Internet Files area. On the next screen make sure that your browser is checking for newer versions of stored pages either Automatically or Every Visit To The Page. I cannot delete my messages This is usually a browser cache problem. See the answer to the previous problem.  General Questions: How do I read my messages? Click here I am getting a message that cookies are not enabled in my browser? This site needs "cookies" in order to be able to function correctly. Go to the Help facility in your browser and search on "enabling cookies". Follow the instructions to allow your browser to accept cookies. Users of Internet Explorer or Netscape can get further instructions here.